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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
Topic 2	Quality management system (QMS) and ISO 9001 requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.
Topic 3	Managing a ISO 9001 audit program: This topic evaluates your abilities to establishing and managing a QMS audit program.
Topic 4	Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.

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The QMS ISO 9001:2015 Lead Auditor Exam (ISO-9001-Lead-Auditor) practice test software keeps track of each previous attempt and highlights the improvements with each attempt. The QMS ISO 9001:2015 Lead Auditor Exam (ISO-9001-Lead-Auditor) mock exam setup can be configured to a particular style and arrive at unique questions. PassReview PECB ISO-9001-Lead-Auditor practice exam software went through real-world testing with feedback from more than 90,000 global professionals before reaching its latest form. The PECB ISO-9001-Lead-Auditor Exam Dumps are similar to real exam questions. Our PECB ISO-9001-Lead-Auditor practice test software is suitable for computer users with a Windows operating system.

PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
You are carrying out an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers regulatory consultancy services to manufacturers of cosmetics. The business operates from ten regional offices.
You are nearing the end of the audit and need to decide if sufficient evidence of top management leadership and commitment with respect to the quality management system has been gathered.
Which four of the following would demonstrate top management leadership and commitment with respect to the quality management system?

A. Investing time and money in corrective actions arising from nonconformities
B. Conducting staff disciplinary meetings
C. Chairing management review meetings
D. Promoting the importance of following procedures
E. Approving company car budgets for the fiscal year
F. Briefing staff on the development of an improvement culture
G. Not attending audit closing meeting

Answer: A,C,D,F

Explanation:
To demonstrate top management's leadership and commitment with respect to the quality management system, the following four actions would be indicative:
B: Briefing staff on the development of an improvement culture: This shows that top management is actively involved in promoting a culture of continuous improvement, which is a key aspect of the quality management system1.
C: Chairing management review meetings: By leading these meetings, top management demonstrates their involvement in the quality management system's ongoing performance and commitment to its continual improvement1.
E: Investing time and money in corrective actions arising from nonconformities: This indicates that top management is committed to addressing issues and ensuring that the quality management system is effective and continually improving1.
G: Promoting the importance of following procedures: When top management emphasizes the importance of adherence to procedures, it reinforces the significance of the quality management system and its processes1.
These actions align with the requirements of ISO 9001:2015, which emphasizes the need for top management to take accountability for the effectiveness of the quality management system and to promote a focus on continual improvement and customer satisfaction123. Approving company car budgets, conducting disciplinary meetings, and not attending the audit closing meeting do not directly demonstrate leadership and commitment to the quality management system1.

NEW QUESTION # 42
Select the word that best completes the sentence:

Answer:

Explanation:

Explanation:

According to the ISO - Management system standards page, the key benefits of an effective management system include improved operational effectiveness and efficiency, improved risk management and protection of people and the environment, and enhanced drive for innovation. The Integrated Use of Management System Standards (IUMSS) handbook also states that the purpose and objectives of management system standards are to help organizations improve their performance by specifying repeatable steps that organizations consciously implement to achieve their goals and objectives.
Therefore, the complete sentence is:
"The purpose of a management system standard is to improve the performance of an organisation."

NEW QUESTION # 43
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry.
The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the customer complaint file, you find that the organisation is facing a legal dispute with a customer over damage to an expensive cashmere coat.
Select the best option for how this should be handled by the Quality Management System.

A. Settle the court case by negotiation with the customer.
B. Make an offer to replace the coat with a new one.
C. Report the situation to the customer with suggested remedial action.
D. Give an explanation to the customer of what went wrong.

Answer: C

Explanation:
According to the ISO 9001:2015 standard, clause 10.2 requires organizations to review nonconformities, including any arising from customer complaints, and to take appropriate actions to determine the cause, implement corrections and preventive actions, and verify their effectiveness. The organization must also monitor the effectiveness of the actions taken and make changes if necessary.
In this scenario, the auditee is facing a legal dispute with a customer over damage to an expensive cashmere coat. This is a nonconformity that arises from customer complaint and has a significant impact on customer satisfaction and reputation. Therefore, clause 10.2 applies to this situation.
The best option for how this should be handled by the Quality Management System is B.
B means that the organization should report the situation to the customer with suggested remedial action. This option follows the principle of transparency and accountability, as well as respecting the customer's rights and expectations. The organization should also investigate the root cause of the damage and prevent it from happening again in other shops or products.
The other options are not appropriate because:
A means that the organization should settle the court case by negotiation with the customer. This option may not be feasible or satisfactory for both parties, especially if there is a large amount of compensation involved or if there are legal implications for other customers.
C means that the organization should make an offer to replace the coat with a new one. This option may not be sufficient or acceptable for both parties, especially if there is evidence of negligence or poor quality on behalf of the organization.
D means that the organization should give an explanation to the customer of what went wrong. This option may not be enough or convincing for both parties, especially if there is no evidence of negligence or poor quality on behalf of the organization.

NEW QUESTION # 44
Match the process descriptions below to the process names:

Answer:

Explanation:

Explanation:
Match the process descriptions below to the process names:
The process by which the accuracy of test equipment is checked against a known standard. = Calibration The process by which a product or service is visually examined to determine conformity to requirements. = Evaluation The process by which data is examined in detail to reach a specific answer or answers. = Analysis The process by which a parameter of a product or service is examined to determine a specific value. = Measurement According to the ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary, the definitions of the process names are as follows:
Calibration: operation that, under specified conditions, in a first step, establishes a relation between the quantity values with measurement uncertainties provided by measurement standards and corresponding indications with associated measurement uncertainties and, in a second step, uses this information to establish a relation for obtaining a measurement result from an indication.
Evaluation: determination of the suitability, adequacy or effectiveness of an object to achieve established objectives.
Analysis: detailed examination of the elements or structure of something.
Measurement: process to experimentally obtain one or more quantity values that can reasonably be attributed to a quantity.
Therefore, the process descriptions can be matched to the process names based on these definitions.
References:
ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary

NEW QUESTION # 45
Which one of the following options best describes the purpose of a Stage 1 third-party audit?

A. To introduce the audit team to the client.
B. To determine the auditees understanding of ISO 9001.
C. To learn about the organisation's procurement processes.
D. To get to know the organisation's customers.

Answer: B

Explanation:
The purpose of a Stage 1 third-party audit is to determine an organization's readiness for their Stage 2 Certification Audit. During the Stage 1, the auditor will review the organization's management system documented information, evaluate the site-specific conditions, and have discussions with personnel. The objective is to assess the alignment of the organization's design with ISO 9001 requirements and to identify any areas of concern that could be classified as a nonconformance during the Stage 2 Audit. The auditor will also use the Stage 1 Audit to complete Stage 2 Audit planning, including a review of the allocation of resources and details for the next phase of the audit. Therefore, the option that best describes the purpose of a Stage 1 third-party audit is A, to determine the auditees understanding of ISO 9001. The other options are not correct, as they are not the main focus of a Stage 1 audit:
*B. To get to know the organization's customers: This is not the purpose of a Stage 1 audit, as the auditor is not interested in the specific details of the organization's customers, but rather in the organization's ability to meet customer and applicable statutory and regulatory requirements.
*C. To learn about the organization's procurement processes: This is not the purpose of a Stage 1 audit, as the auditor is not interested in the specific details of the organization's procurement processes, but rather in the organization's ability to control externally provided processes, products and services.
*D. To introduce the audit team to the client: This is not the purpose of a Stage 1 audit, as the auditor is not there to make introductions, but rather to conduct a preliminary examination of the organization's compliance with ISO 9001 standards.
References: What is the difference between Stage 1 and Stage 2 Audits? - ISO Update, The ISO 9001 Audit Process Explained | ISO Explained, What is an ISO Stage 2 Audit? - RiskOptics - Reciprocity

NEW QUESTION # 46
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